How Identity Guard Works


Our innovative technology proactively monitors your personal and financial information to help you stay aware and alert.

Credit Monitoring

Every business day‚ we watch over your credit files. We’ll alert you quickly if we notice certain changes‚ and you’ll receive Quarterly Credit Updates that identify changes to your credit file.

Prompt Alerts

You can count on us to deliver prompt‚ up-to-date information on your personal security. Just select Email‚ Text‚ or Phone as your preferred activity alert method.


We provide regular credit updates showing certain changes to your credit reports at the major credit reporting agencies. With the rise of identity theft cases, reviewing and verifying the information in credit files may help protect you from identity theft. When reviewing your credit updates, be sure to verify your:

  • Name
  • Address
  • Social Insurance Number
  • Date of Birth
  • Credit/Charge Accounts
  • Outstanding Balance
  • Account Limits
  • Payment Histories
  • Inquiries

Report any inaccuracies you find to the major credit reporting agencies and contact our Consumer Fraud Resource Centre.


If your personal information is ever stolen while you’re a member‚ we will do everything we can to get your identity back so you can continue living life on your own terms.

Personal Recovery Assistance

If your identity is ever compromised, it can really impact your sense of security. Our trusted experts are ready to guide you through the process of recovery and resolution. Just call 1-888-297-5094 and ask to speak with our Consumer Fraud Resource Centre. They’ll provide one-on-one guidance to help you cancel your credit cards, advise you on any next steps you should take with your lenders and local police, and give you the insight you need to help you get back what you’ve lost.